FAQ

We accept various forms of payment, including credit/debit cards (Visa, MasterCard, American Express), PayPal, and sometimes alternative payment methods like Apple Pay or Google Pay.

Yes, it is safe to use your credit card on our website. We utilize industry-standard encryption protocols to ensure the security of your payment information.

If you notice multiple charges on your credit card statement for a single order, please contact our customer service team immediately. We will investigate the issue and issue a refund for any duplicate charges if necessary.

To use a promotional code, simply enter it at checkout in the designated field. Make sure to apply the code before completing your purchase to ensure the discount is applied.

To use an Online Gift Voucher, enter the voucher code at checkout in the designated field. The value of the voucher will be deducted from your total order amount.

If you need to make a change to an existing order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but changes may not always be possible, especially if the order has already been processed or shipped.

To check the status of your order, log in to your account on our website and navigate to the order history section. You can also contact our customer service team for assistance in tracking your order.

If you are missing an item from your order, please contact our customer service team with your order number and details of the missing item. We will investigate the issue and arrange for a replacement or refund if necessary.

You can track the status of your order by logging in to your account on our website and accessing the order history section. Alternatively, you can use the tracking information provided in your shipping confirmation email to track your package through the shipping carrier's website.

To cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but cancellations may not always be possible, especially if the order has already been processed or shipped.

The responsibility for return shipping costs depends on the reason for the return. If the return is due to a mistake on our part or a defective item, we will cover the return shipping costs. However, if the return is due to a change of mind or other reasons not attributable to us, the customer is responsible for return shipping costs. Please refer to our Returns and Exchanges policy for more information.