Returns
At Throne Sportswear, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer hassle-free returns and exchanges to ensure your shopping experience is seamless. Please review the following guidelines:
Return Policy:
- Items must be returned within 30 days of the delivery date.
- All returned items must be unworn, unwashed, and in their original condition with tags attached.
- Returns are eligible for a full refund to the original payment method, excluding shipping costs.
- Refunds will be processed within 5-7 business days after we receive the returned items.
Exchange Policy:
- Exchanges are available for items of equal or lesser value within 30 days of the delivery date.
- To exchange an item, please contact our customer service team to initiate the process.
- Exchanged items must be unworn, unwashed, and in their original condition with tags attached.
How to Initiate a Return or Exchange:
- Contact our customer service team at info@thronesportswear.com to request a return or exchange.
- Provide your order number and details of the item(s) you wish to return or exchange.
- Our team will provide you with a return shipping label and instructions for sending back the item(s).
Additional Information:
- Original shipping fees are non-refundable.
- Customers are responsible for return shipping costs, except in cases of defective or incorrect items.
- We recommend using a trackable shipping service for returns and exchanges, as we cannot guarantee receipt of returned items.
If you have any questions or concerns regarding our returns and exchanges process, please don't hesitate to contact our customer service team. We are here to assist you every step of the way. Thank you for choosing Throne Sportswear!