Refund policy

THRONE. RETURN & REFUND POLICY

We want you to be confident in what you order from THRONE.

CHANGE OF MIND RETURNS

We accept eligible change-of-mind returns within 30 days of the date your order is delivered.

To be eligible for a change-of-mind return, the item must be:

• unworn and unused
• unwashed
• in its original condition
• returned with all original tags attached
• free from marks, odours, damage or other signs of wear

To request a return, contact us at info@thronesportswear.com.au before sending your item back.

Please do not return products without first contacting us.

CHANGE-OF-MIND RETURN SHIPPING

Customers are responsible for the cost of returning change-of-mind items to THRONE.

We recommend using a tracked shipping service. THRONE is not responsible for return parcels that are lost before they are received by us.

Original shipping charges are not refundable for change-of-mind returns.

REFUNDS

Once your return has been received and inspected, we will let you know whether the return has been approved.

Approved refunds will be issued to the original payment method.

The time taken for a refund to appear in your account may vary depending on your bank, card provider or payment provider.

EXCLUSIONS FROM CHANGE-OF-MIND RETURNS

We do not accept change-of-mind returns for:

• sale or discounted items
• socks that have been tried on or worn
• custom, made-to-order, team, club or private apparel orders
• items that have been worn, washed, damaged or altered after delivery
• items returned without their original tags

These exclusions apply to change-of-mind returns only and do not limit any rights you may have under Australian Consumer Law.

FAULTY, DAMAGED OR INCORRECT ITEMS

If your item arrives faulty, damaged, incorrect or is otherwise not of acceptable quality, please contact us at info@thronesportswear.com.au with your order number and details of the issue.

Where required under Australian Consumer Law, you may be entitled to a repair, replacement, refund or other remedy.

Where a product is confirmed to be faulty or incorrect, THRONE will cover or reimburse reasonable return shipping costs where required by law.

AUSTRALIAN CONSUMER LAW

Nothing in this policy excludes, restricts or modifies any rights or remedies available to you under the Australian Consumer Law that cannot lawfully be excluded, restricted or modified.

CONTACT

For return or refund questions, contact:

THRONE.
Throne Sportswear Pty Ltd
Email: info@thronesportswear.com.au